Santa Clara, CA, USA — Wednesday, April 13, 2011 — Monty Program Ab today announced that SkySQL Ab is the first partner to achieve Platinum Support Partner status with Monty Program. The criteria include offering 24 x 7 support worldwide, a proven ability to handle first and second level support cases for MySQL® and MariaDB®, as well as having delivered a certain amount of well-defined commercial 3rd level support cases in the form of bug fix requests to Monty Program Ab.
“We’re happy to work with the SkySQL support team” says Rasmus Johansson, COO of Monty Program Ab. “The requests for bug fixes we get cover both MySQL and MariaDB, and they’re well researched, enabling us to deliver solutions quickly,” Johansson continued.
“Working with the Monty Program Ab team feels very natural for us, and enables us to provide a high level of service for our customers” confirms Dean Ellis, SkySQL Ab Director of Support. “This is no surprise to us, of course. We use the same methods, tools, and working relationships that had been in place for years when we were colleagues at MySQL AB.” Ellis highlights the Eventum system for support tickets, which both companies use and have interfaced.
“SkySQL’s capable Support Team, both expert and new users can get the best level of MySQL and MariaDB support in the industry. And should a support case involve bug fixing, we are there to correct the problem,” said Michael “Monty” Widenius, CEO of Monty Program Ab. Widenius also stressed that “the commercial agreement with SkySQL enables us to develop MariaDB further.”
Via the press release.
SpamExperts has their own anti-spam filtering cloud which is provided as a software-as-a-service (SaaS) model. In addition they have an e-mail security product which they install, update and monitor on-site. Most of SpamExperts’ anti-spam technology has been developed in-house and makes extensive use of the MySQL database. All clients contribute in real-time to their filtering effectiveness, so they have many different data flows that are handled by MySQL. Replication is used to synchronize the data between the systems in a cluster and to push data feeds in real-time. The SaaS cloud is replicated across four countries for redundancy, whereas client installations spread the data retrieval around the globe.
After extensive testing, SpamExperts managed the efficient migration of approximately three hundred servers from MySQL to MariaDB within three hours. “In the past we have run into various MySQL bugs. Despite the fact that we reported them, the bugs were still not solved after a year,” says Dreas van Donselaar Chief Technology Officer for SpamExperts B.V. “There were bugs in the upgrade procedure from MySQL 5.0 to MySQL 5.1, thus preventing us from using the entire new 5.1 feature-set”.
“MariaDB had the same bugs that we ran into with MySQL. However the big difference was that when we reported these bugs, they were quickly resolved within 48 hours!” exclaimed Dreas. The quick turnaround time bolstered confidence in the quality of the MariaDB product and its support and development teams.
During the testing phases, SpamExperts discovered a few bugs during the conversion that affected about 5% of their systems: long table names were not correctly converted, the thread_stack was too low on certain systems for MariaDB 5.1 which resulted in some crashes, newly created tables during the conversion resulted in table name conflicts and replication breakage due to table name changes. These bugs were all present in MySQL and have since been resolved in the MariaDB codebase. This process was resolved generally using Internet Relay Chat (IRC) on the #maria channel on irc.freenode.net.
Asked how SpamExperts is enjoying the use of MariaDB after a couple months of usage, Dreas responds: “Its running great! We have not encountered any major new issues. Its very nice to work with a team that is so passionate about its software and we believe it should allow MariaDB to quickly become the next relational database standard.”